Customer management
Retail and institutional customers, rates, contracts and history.
Every garment. Tracked to delivery.
Laundry management software for professional laundry operations — orders, garment tracking, RFID, billing and a customer portal in one system.
Laundry operations
Central plant · Today
Orders today
318
↑ 6%vs last week
Garments in process
4,862
RFID tagged
Ready for delivery
96
14 overdue
Collections
₹1.42L
Today
Orders by stage
Received
64
Washing
82
Packed
96
Garments processed
Recent orders
| LD-8841 | Hotel Residency | Washing |
| LD-8839 | City Hospital | Packed |
| LD-8836 | R. Mehta | Mismatch: 2 |
Illustrative screen with demo data.
The problem
When volumes grow, manual tracking breaks first.
A professional laundry handles thousands of items a day for many customers. Paper tags and spreadsheets can't keep up with that volume, and every mix-up costs a customer's trust.
- 01Garments lost or mixed upItems move between customers' batches with no reliable record of where they went.
- 02Status by phone callCustomers call to ask where their order is, and staff have to go and check.
- 03Billing errorsItem counts, rates and GST are calculated by hand at delivery.
- 04No view of throughputThere is no clear picture of how much is waiting at each stage.
The solution
One system from pickup to payment.
Cenora Laundry records every order and garment when it arrives, tracks it through each processing stage, and bills it accurately on delivery.
With RFID tagging, garments can be counted and verified in batches instead of one by one — useful for hotels, hospitals and institutional linen.
- Garment-level tracking
- RFID integration
- GST invoices and payments
- Customer portal
Features
Built for professional laundry operations.
Designed for commercial, hotel and institutional laundries handling high daily volumes.
Order management
Pickup, receipt, processing, delivery — every order with its status.
Garment tracking
Track individual items and batches through each stage.
RFID integration
Count and verify tagged garments in batches at key checkpoints.
Inventory
Linen stock and consumables such as detergents and packaging.
Payments
Record payments, advances and dues against orders.
GST invoices
Accurate invoices generated from order and item data.
Reports
Volumes, turnaround, revenue and customer reports.
Customer portal
Customers check order status and history without calling.
Workflow
From pickup to payment.
Each stage is recorded, so any garment can be located at any time.
Receive
Log the order and items at pickup or counter.
Tag
Attach RFID or barcode tags to each garment.
Process
Move batches through washing, drying and ironing.
Verify & pack
Count and match items to the order before packing.
Deliver
Dispatch and confirm delivery to the customer.
Bill
Invoice with GST and record payment.
Outcomes
What changes for your team.
Fewer lost items
Every garment is recorded and verified before it leaves the plant.
Fewer status calls
Customers see order status in the portal.
Accurate billing
Invoices are generated from recorded item data, not manual counts.
Which RFID hardware does Cenora Laundry work with?
RFID setup is configured for each deployment. We work with you on reader and tag selection based on your volumes, garment types and processing environment.
Can we use it without RFID?
Yes. Orders and garments can be tracked with barcodes or manual entry. RFID can be added later.
Does it support hotels and hospitals with linen contracts?
Yes. Institutional customers can have their own rates, linen inventory and periodic billing.
Can customers see their order status?
Yes. The customer portal shows order status and history so customers don't have to call.
Get started
Run your laundry on one system.
Tell us about your volumes and customers. We'll show you Cenora Laundry configured for your operation.
Book a Laundry Demo Talk to Cenora
A working session about your workflow — not a generic sales pitch.