- Today's orders, pending, processing, ready and delivered
- Orders currently at each workflow stage
- Station status and current load
- Delayed jobs and orders at risk
- Ready-for-pickup and delivery queues
- Branch comparison view
Cenora Laundry Management Platform
Complete control over modern laundry operations.
From customer intake and garment tracking to processing, quality control, billing, delivery and analytics, Cenora connects the entire laundry operation in one platform.
How to read this page: modules marked Available are part of the platform as specified by Cenora. Modules marked Planned are roadmap capabilities that are not in the product today. Nothing here is a purchase commitment, and no delivery dates are implied.
- Counter, walk-in, staff-created and customer-created orders
- Recurring and bulk orders for business accounts
- Services, quantities, weight, pricing, tax and totals
- Priority, pickup date, delivery date, special instructions
- Edit, hold, resume, cancel, reopen and duplicate
- Order status and payment status on one record
- Unique garment identifier per item
- Category, type, colour, size and material
- Service assigned per garment
- Condition and special-handling notes
- Current stage and current station
- Processing history per item
- Rewash and rework history
- Workflow templates per service type
- Custom stages and stage ordering
- Required and optional stages
- Station assignment per stage
- Stage transitions, hold and rework
- Estimated processing time per stage
- Station definitions per branch
- Current queue and load per station
- Stage-to-station mapping
- Operator assignment
- Station-level activity view
- QC checkpoints in the workflow
- Inspection pass or reject
- Return to an earlier stage for rework
- Rewash handling
- QC notes against the garment
- Rework recorded in item history
- Pre-existing damage recorded at intake
- New damage recorded during processing
- Missing-item reporting
- Photo evidence and staff notes
- Claim status and resolution
- Refund or credit linkage
- Customer lookup and quick registration
- Rapid order creation
- Garment registration at the counter
- Label and receipt printing
- Payment at counter
- Order handover confirmation
- Individual and business customer records
- Contact details and multiple saved addresses
- Preferences, notes and tags
- Complete order and invoice history
- Total orders and account activity
- Segmentation by customer type
- Order history and current status
- Simplified stage tracking
- Invoice and payment status
- Saved addresses and profile
- Pickup requests
- Availability depends on how a business configures its deployment
- Order received, processing, ready and delivered
- Payment and invoice notifications
- Staff alerts for delayed orders
- Low-inventory alerts
- In-app notifications
- Additional channels depend on deployment configuration
- Points earned on orders
- Reward redemption
- Membership tiers
- Referral rewards
- Loyalty history and expiry rules
- Percentage and fixed discounts
- Coupon codes with usage limits
- Service-, branch- and customer-specific offers
- Minimum order and maximum discount rules
- Expiry handling
- Support requests from the portal
- Issue status tracking
- Linkage to the related order
- Internal notes and resolution history
- Wash & fold, dry clean, ironing, premium and express
- Specialist services such as carpets and curtains
- Price, unit and minimum quantity
- Processing time and workflow per service
- Branch availability
- Active or inactive state
- Per garment, per item and per kilogram pricing
- Fixed and tiered pricing
- Customer-specific and B2B rates
- Branch-specific pricing
- Express, pickup and delivery charges
- Discounts, tax and final total
- Invoice generation from orders
- Invoice numbering
- Tax calculation
- Discounts applied at invoice level
- Outstanding balance per account
- Invoice and payment history
- Cash and manual payment recording
- Partial and advance payments
- Payment status per order
- Refund records
- Payment history per customer
- Online gateway integration is deployment-specific
- Business accounts with multiple locations
- Contract and agreed pricing
- Recurring and bulk orders
- Consolidated billing per account
- Account statements and outstanding balances
- Corporate contacts per account
- Trial, active and grace states
- Monthly and annual plans
- Upgrade, downgrade and cancellation
- Failed-payment handling
- Subscription invoices and history
- Pickup requests and scheduling
- Customer address and time window
- Pickup status
- Collection confirmation
- Linkage to the resulting order
- Delivery queue and scheduling
- Out-for-delivery status
- Delivery confirmation
- Failed delivery and reschedule
- Delivery address per customer
- Delivery recorded against the order
- Driver profiles and login
- Assigned pickup and delivery lists
- Job status updates
- Failed-delivery reasons
- Proof of delivery
- Driver performance metrics
- Route grouping by area and time window
- Job sequencing
- Route status
- Route optimisation is a planned capability
- Branch-level staff, stations and customers
- Branch-specific services and pricing
- Branch inventory and expenses
- Per-branch reporting
- Consolidated view for administrators
- Staff profiles and branch assignment
- Roles: owner, admin, manager, staff, operator
- Login history
- Activity history
- Per-role access scoping
- Permissions across orders, customers, payments and inventory
- View, create, edit and delete actions
- Branch-scoped access
- Administrative actions separated from daily operations
- Enforced server-side, not only in the interface
- Jobs and garments handled per operator
- Stage completion counts
- Average handling time
- Rework attributed to source
- Workload distribution across a shift
- Detergent, softener, chemicals and packaging
- Stock in, stock out and adjustments
- Minimum stock and reorder levels
- Branch-level inventory
- Low-stock and out-of-stock alerts
- Consumption tracking
- Supplier profiles and contacts
- Products supplied
- Purchase orders
- Supplier invoices and payments
- Purchase history
- Categories including rent, utilities, chemicals and maintenance
- Expense entry with attachments
- Branch allocation
- Recurring expenses
- Expense reporting
- Revenue by day, branch, service and customer
- Orders and garments processed
- Processing time and stage bottlenecks
- Rework and QC failure rates
- New and returning customers
- Expenses against revenue
- Inventory consumption
- Bottleneck detection across stations
- Service-level profitability
- Staffing requirement analysis
- Rework pattern analysis
- SLA risk identification
- Demand and order-volume forecasting
- Inventory requirement prediction
- Bottleneck and SLA-risk prediction
- Customer churn indicators
- Anomaly detection in consumption and order patterns
- Planned capability, not currently implemented
- Tag assignment to a garment record
- Scan at a station resolves the item and its order
- Validation against the expected stage
- Workflow advance on a valid scan
- Operator alert on a wrong-station scan
- Exceptions: unknown tag, duplicate scan, missing item
- Designed to integrate with compatible RFID hardware
- Barcode and QR generation
- Label printing
- Order, garment and customer scanning
- Manual entry fallback
- Device registration and authentication
- Station and branch assignment
- Online and offline state
- Last communication and heartbeat
- Device error reporting
- REST access to orders, customers and garments
- Accounting and ERP integration
- Messaging and notification providers
- Payment gateway integration
- Each integration is confirmed per deployment
- API documentation
- API keys
- Webhooks and webhook logs
- Integration logs
- Error logs
- Tenant isolation applied at the data-access layer
- Isolated customers, orders, garments and payments
- Isolated staff, inventory and reporting
- Branch scoping within a tenant
- Records in one tenant are not addressable from another
- Authentication required for all access
- Server-side authorization checks
- Role-based permissions
- Tenant and branch isolation
- Secrets held server-side only
- No compliance certification is claimed
- Order creation and modification
- Status and workflow changes
- Payments and refunds
- Customer record changes
- Permission changes
- User, action, entity and timestamp
- Tenant management
- Subscription oversight
- Platform-level analytics
- Tenant and system health
- Support tooling
- API and application health
- Database health
- Background job monitoring
- Device connectivity
- Error tracking
- Backup status
- Staff access to orders and tasks
- Garment scanning on a handheld
- Driver pickup and delivery lists
- Customer tracking and payments
- Progressive web app as the first mobile approach
- Offline counter mode
- Device event buffering
- Automatic retry and sync on reconnect
- Duplicate prevention
- Conflict handling
- Batch processing and batch identifiers
- Machine allocation per batch
- Production capacity planning
- Shift management
- Rush and priority order handling
- Utility and chemical consumption tracking
- Washers, dryers, presses and packing equipment
- Machine status and utilisation
- Maintenance schedule and history
- Downtime recording
- Capacity per machine
- Operator assignment
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